Cancellation Policy

  • You have the right to revoke the concluded agreement within fourteen days without giving reasons.
  • The revocation period is fourteen days from the conclusion of the contract.
  • The conclusion of the contract takes place with the acceptance of the general terms and conditions and the revocation instruction as well as with the subsequent provision of the payment data and the confirmation of the payment.
  • To exercise your right of withdrawal, you must contact us (SFET AG, e-mail: [email protected] and send us a clear declaration (by e-mail) of your decision to revoke this contract.
  • You can use the enclosed template, but this is not mandatory.
  • Timely dispatch of the right of revocation is sufficient to comply with the revocation period.


Consequences of resignation

If you withdraw from this contract, we will transfer all payments we have received from you back to you immediately, but at the latest within fourteen days after receipt of the cancellation of this contract.

We will use the same payment credentials and address for this refund as you used for the original transaction; in no case will you be charged for this refund.

If you have requested that the services begin during the revocation period (revocation instruction before conclusion of the contract), you must pay us an appropriate amount in the amount of the proportion of the services already rendered by us at the time of notification of the exercise of the right of revocation with regard to the total volume of the services provided in the contract.

Termination of contract

Special information on premature termination of the right of revocation

Your right of revocation expires prematurely if we have performed the service in full (submission of applications and documents to the relevant authority) and have started to perform the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation in the event of complete fulfilment of the contract by us.

Sample form for withdrawal from the contract

If you wish to cancel the contract, please fill out this form and send it to us:
E-mail: [email protected]

I / we hereby cancel the contract concluded by me/us for the purchase of the following services (FILL IN SERVICE)
Ordered on (FILL IN DATE) / received on (FILL IN DATE)
Name of the consumer(s) (FILL IN NAME)
Address of the consumer(s) (FILL IN ADDRESS)